ActiveLife Rehab Case Study - 85% Faster Follow-ups with AI | IntelliAIScale
Physiotherapy Clinic

ActiveLife Rehab

85% faster follow-ups and 60% better patient compliance with AI Chat + Workflow Automation

Executive Summary

ActiveLife Rehab, a multi-location physiotherapy clinic with 12 therapists, transformed their patient engagement and exercise compliance through AI-powered follow-ups and automated workflows.

85%
Faster Follow-ups
60%
Better Compliance
30+
Hours Saved Weekly
92%
Patient Satisfaction

The Challenge

ActiveLife Rehab was struggling with patient engagement and exercise compliance, leading to longer recovery times and reduced treatment effectiveness.

  • Manual follow-up calls taking 3-4 hours daily per location
  • Only 40% of patients completing prescribed home exercises
  • Inconsistent communication between visits
  • High no-show rates for follow-up appointments (25%)
  • Difficulty tracking patient progress between sessions
  • Staff overwhelmed with administrative tasks

Solution & Implementation

We deployed Conversational AI Chat for patient engagement and Workflow Automation for seamless follow-up processes, with a phased 6-week implementation.

Week 0-2

Discovery & Setup

Analyzed current workflows, integrated with practice management system, and configured AI chat for physiotherapy-specific scenarios and exercise coaching.

Week 3-4

Pilot Launch

Launched AI chat with 50 patients across 2 locations. Trained staff on new workflows and refined automated follow-up sequences based on initial feedback.

Week 5-6

Full Rollout

Expanded to all locations and patient base. Implemented automated exercise reminders, progress tracking, and seamless handoffs to therapists when needed.

Results & Metrics

Within 3 months of implementation, ActiveLife Rehab achieved significant improvements across all key performance indicators.

85%
Faster Follow-ups
From 24-48 hours to 2-4 hours
60%
Better Compliance
Exercise completion: 40% → 75%
30+
Hours Saved Weekly
Across all locations combined
40%
Reduced No-shows
From 25% to 15% no-show rate
92%
Patient Satisfaction
Up from 78% baseline score
25%
Faster Recovery
Average treatment duration reduced
"The AI follow-up system has revolutionized our patient care. Our therapists now spend more time treating patients instead of making calls, and our patients are more engaged than ever with their recovery programs."
Dr. Sarah Mitchell
Lead Physiotherapist, ActiveLife Rehab
Validated Results

Evidence & Documentation

Detailed documentation including patient outcome metrics, staff time-tracking reports, and compliance analytics available during demo consultation under NDA if required. All results independently verified through practice management system data.

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Results may vary by practice size and implementation. We implement compliant workflows and are not a covered entity under HIPAA. English version prevails in case of conflict.